Terms and Conditions for Man With Van Kenton

These Terms and Conditions set out the basis on which Man With Van Kenton provides moving, delivery, loading, unloading, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any job request. These conditions are intended to create a clear understanding of how a man with a van in Kenton operates, what is included in the service, and the responsibilities of both parties. They apply to domestic, commercial, and single-item transport jobs unless otherwise agreed in writing.

The term “customer” refers to the person, business, or organisation booking the service. The term “we,” “us,” or “our” refers to Man With Van Kenton. These terms apply to all services supplied, including loading help, furniture transport, parcel delivery, and waste disposal where permitted. Any variation to these Terms and Conditions must be confirmed in writing before the service begins. No verbal statement, estimate, or message shall override these terms unless expressly agreed.

We reserve the right to update these terms at any time. The version in force at the time of booking will usually apply to that booking, unless a later version is specifically agreed. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue in full effect. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job details. A booking request may be made by phone, email, online form, or other approved method. When requesting a service, the customer must provide accurate information about the items to be moved, the collection and delivery addresses, access conditions, loading requirements, parking restrictions, and any other material facts that may affect the work. A Man With Van Kenton service relies on accurate information in order to allocate the correct vehicle, labour, and time.

We may provide an estimate based on the information supplied. Estimates are not binding fixed prices unless clearly stated as such in writing. If the job details change, including the number of items, the size or weight of items, the distance, delays, or access difficulty, we may revise the estimate accordingly. If the revised cost is not accepted by the customer, we may refuse to proceed or may complete only the work already agreed, subject to payment for time spent and reasonable expenses incurred.

Customers should ensure they are available at the agreed time and that all necessary permissions, keys, parking arrangements, and building access are in place. Man with van Kenton services may be delayed by traffic, weather, or circumstances outside our control. Reasonable delays do not constitute a breach of contract. If the customer is not present or is not ready at the agreed time, waiting charges may apply. We may cancel the job if access is not possible or if the situation becomes unsafe.

Before the service starts, the customer should identify any fragile, high-value, hazardous, or unusually heavy items. We may refuse to move items that are unsafe, illegal to transport, or likely to cause damage unless appropriate preparation and consent are in place. The customer remains responsible for securing loose contents, emptying drawers where necessary, and protecting items that require special packaging. A professional man with a van in Kenton will take reasonable care, but the customer must still ensure items are suitable for transport.

For multi-stage jobs, we may require the customer to confirm the order of collection and delivery points. Any special instructions should be provided before the booking is confirmed. If a customer requests additional work on the day, such as extra lifting, dismantling, or the removal of unlisted items, we may accept or decline at our discretion. Any accepted extra work will normally be charged separately.

We may also ask for photographs, item lists, or approximate volumes before confirming a quote. This is to help assess the vehicle size and labour required. Failure to disclose relevant information may lead to a revised price, a shorter service window, or cancellation of the booking. Where a job has been booked on a limited-time basis, additional time caused by inaccurate information will be chargeable.

Payment terms will be confirmed at the time of booking or before the service begins. Unless agreed otherwise, payment is due on completion of the work and before unloading is finalised, delivery is completed, or waste is handed over. We may require a deposit for certain jobs, including larger removals, urgent bookings, or work involving third parties. A deposit reserves time and vehicle capacity and may be non-refundable in accordance with the cancellation terms below.

We accept payment methods that are specified in advance, which may include bank transfer, card payment, or cash where permitted. Any invoice must be settled in full by the due date stated on the invoice. Late payment may result in additional charges, recovery costs, or suspension of future services to the extent allowed by law. The customer is responsible for ensuring funds are available and that the payer name matches the booking details where verification is needed.

Quoted prices may include labour, vehicle use, and standard fuel costs, but they may exclude congestion, parking, tolls, congestion-related waiting, packaging materials, specialist equipment, or disposal charges unless expressly stated. If these costs are incurred during the job, they may be added to the final amount. A Man With Van Kenton booking may also attract charges for waiting time, failed access, aborted collection, or customer-requested changes that extend the duration of the job.

If the customer disputes any part of an invoice, the undisputed amount must still be paid by the due date. Any dispute should be raised promptly and in good faith. We will review reasonable concerns and may provide supporting information, such as booking notes or job records. If an error has been made by us, we will correct it as soon as reasonably possible.

In the event of suspected fraud, chargeback misuse, or payment reversal without valid grounds, we reserve the right to recover the full amount due together with reasonable costs incurred. Title to any goods transported remains with the customer or lawful owner at all times. Payment of our fees does not transfer ownership of the items moved. For the avoidance of doubt, the service supplied by a man with a van Kenton is a transport and labour service only, unless additional written terms state otherwise.

Discounts, promotions, or special rates are offered at our discretion and may be withdrawn at any time before booking confirmation. Any quote is valid for the period stated on the quote or, if no period is stated, for a reasonable time only. Prices may change if fuel costs, taxes, legal requirements, or operating conditions materially change before the service date.

The customer may request to cancel or amend a booking, but the timing of the request will affect whether charges apply. Cancellations made well in advance may be accepted without charge, depending on the circumstances. However, if the service has already been scheduled, vehicle space allocated, labour assigned, or materials purchased, we may retain part or all of any deposit to cover our losses. The nearer the cancellation is to the booked time, the more likely cancellation charges will apply.

If the customer wishes to change the date, time, addresses, volume of goods, or service requirements, we will try to accommodate the change, subject to availability. Changes may affect the price and service duration. We are not obliged to accept amendments that materially alter the nature of the booking. A man with van in Kenton service is often planned around specific timing and vehicle capacity, so last-minute changes may not always be possible.

We may cancel or suspend a booking where the customer has provided inaccurate information, failed to make payment, refused to comply with safety requirements, or behaved abusively or unlawfully. We may also cancel if weather, road conditions, vehicle issues, staff illness, or other events beyond our reasonable control prevent us from performing the service safely. Where we cancel without fault by the customer, any unused deposit will normally be refunded, subject to deductions for work already completed where applicable.

Bookings may also be aborted if the premises are inaccessible, the items exceed the agreed size or weight, or the customer is not ready within a reasonable waiting period. In these circumstances, we may charge for travel, waiting, and any labour already provided. If a job is abandoned because the customer requests unsafe or unlawful action, the full agreed fee may still be payable. Our aim is to act fairly while protecting the safety of personnel, property, and the vehicle.

If a rescheduled date is accepted, the new date will become the operative booking date and the original slot will be released. Availability for a new date is not guaranteed. Customers are encouraged to give as much notice as possible when needing to cancel or amend a job. This helps avoid avoidable charges and allows a smoother transfer of the service arrangement.

We will take reasonable care and skill when providing services. However, liability is limited to losses caused by our proven negligence, breach of contract, or failure to use reasonable care and skill, and only to the extent permitted by law. We are not responsible for loss or damage caused by events outside our control, including but not limited to defective packing by the customer, inherent weakness in items, poor access, hidden defects, or instructions given by the customer that lead to damage.

The customer is responsible for ensuring that items are sufficiently packed, secured, and protected for transport unless we have expressly agreed in writing to provide packing or wrapping services. Fragile, antique, electronic, or high-value items should be declared in advance. Where the customer chooses to transport such items without specialist packing, they do so at their own risk. A Man With Van Kenton service is designed to be careful and efficient, but it is not a guarantee against all risk.

We do not accept responsibility for pre-existing damage, cosmetic wear, or damage caused by structural weakness, unsecured contents, faulty assembly, or customer mishandling. The customer should inspect goods before and after the move where possible and notify us of any issue promptly. Any claim must be supported by reasonable evidence and reported within a reasonable time. Our liability for any claim will not exceed the amount paid for the specific job, except where a higher limit is required by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If items are left unattended at the customer’s request, we are not responsible for theft, loss, or damage unless such loss is directly caused by our negligence. The customer should ensure that suitable safeguards are in place for unattended deliveries or collections.

Where we provide lifting or loading assistance, the customer must ensure the environment is safe and free from hazards. We may refuse to move items that present a risk to health and safety. If we agree to move goods through tight spaces, stairs, or difficult access points, any resulting minor scuffs or incidental contact consistent with careful handling will not automatically amount to liability. Our team will act with care, but some risk is inherent in moving bulky goods.

Where our service includes removal or transport of waste, the customer must ensure that the waste is described accurately and is lawful to handle. Waste may only be accepted if it can be transported and disposed of in accordance with applicable UK waste regulations. We do not knowingly collect hazardous, prohibited, or unlicensed materials. The customer must not present waste containing chemicals, asbestos, clinical waste, pressurised containers, batteries, fuel, or other controlled substances unless we have expressly agreed and are legally permitted to handle it.

The customer remains responsible for the contents of any waste presented for collection. If waste is mixed, contaminated, or incorrectly described, we may refuse collection or charge additional fees for separation, disposal, and compliance steps. Where waste transfer is carried out, the customer may be asked to confirm the nature and source of the waste so that the appropriate documentation can be completed. A man with van Kenton waste collection service is subject to legal compliance at all times.

We may require evidence that the waste is from a lawful source and is suitable for transfer, especially where the material appears commercial or specialist in nature. The customer must not use our vehicle or personnel to dispose of illegally dumped waste or any items that have been abandoned unlawfully. If we suspect fly-tipping, unlawful disposal, or false representation, we may immediately stop work and report the matter where required. Any associated costs, penalties, or losses caused by inaccurate disclosure may be charged to the customer where lawful.

We reserve the right to use licensed disposal facilities or approved transfer arrangements where required by law. Any disposal fee, environmental charge, or permit-related cost may be added to the invoice if not already included in the quotation. The customer should understand that waste handling may involve separate regulatory duties from ordinary moving services, and these obligations apply even where only a small quantity of waste is collected. Compliance is a condition of service, not an optional extra.

Where the customer asks us to sort, load, or remove mixed items, we may inspect the contents before accepting the job. If prohibited waste is discovered after loading has started, we may remove the prohibited items at the customer’s risk, decline the whole load, or return the vehicle to a safe location depending on the circumstances. We will act lawfully and reasonably at all times.

These Terms and Conditions form the entire agreement between the parties in relation to the booked service, unless otherwise agreed in writing. If any provision is deemed unenforceable, the rest will continue in effect. Failure by us to enforce any right under these terms does not waive that right. The customer may not assign or transfer their booking to another person without our consent, although we may use suitable subcontractors or additional support staff where needed to complete the service safely and efficiently.

Any notices, confirmations, or changes relating to a booking should be made through the same communication channel used for the original arrangement where possible. Records of quotes, messages, and invoices may be kept for legal, accounting, and service-related purposes. By confirming a booking, the customer acknowledges that they have read and understood these terms and that they are authorised to enter into the agreement on behalf of any relevant third party or organisation.

The contract between the customer and Man With Van Kenton is governed by the laws of England and Wales. Any dispute arising from or in connection with these terms or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. These terms are intended to be interpreted in a manner consistent with applicable UK legislation and consumer rights.